Technical Support Specialist (API)
“Pleo was founded in Copenhagen, Denmark, in 2015 by”... That’s usually how an opening line about Pleo goes. But a lot has happened since then! Pleo has grown fast and we now offer our services across multiple markets, to over 20,000 businesses and we are just getting started!
Now to the point…
We're looking for an API expert to join our Technical Customer Support team. Someone driven and curious, who has their finger on the pulse when it comes to helping our customers navigate our product effortlessly with a specific lens on integrations. You will be the spider in the web by serving our customers and relaying their needs to the internal Product teams.
As a Technical Support Specialist, you will spend your time interacting directly with our customers, providing them with an effective, easy and enjoyable Pleo experience. Our fantastic Technical Support team is second line support, meaning you will receive tickets filtered by our first-line support team - mostly surrounding bugs, educational API questions or complex requests you’ll have the delight of solving!
If you are resilient and curious, enjoy providing an exceptional customer support experience, are a strong communicator and an expert in API, we would love to hear from you!
You’ll thrive in this role if:
- You love providing fantastic technical customer support on live chat, email and phone and have great communication skills in doing so
- You understand the difference between SOAP and REST, Authentication and Authorisation.
- You have a basic understanding of concepts and technologies like OAuth, OpenAPI & API keys.
- You are confident to open up Developer Tools in the browser, inspect the console logs, use the tool like Postman/Insomnia to fire up your own API requests, verify the issues and report them with as much detail as possible.
- You are proactive and happy to jump in at the deep end. You are confident in navigating external ERP systems and finding your way around, checking the configuration, verifying the setup when needed.
What you’ll do:
- Provide a first class support experience on live chat, email and phone to customers’ technical queries, with a focus on API related queries
- Collaborate with our Product and Engineering teams and communicate with them via our bug reporting tool and in vocational team meetings, to maintain a customer centric approach
- You’ll troubleshoot the customers’ questions and drive the investigation to get the customer matter resolved
- You’ll be in charge of forwarding the customer input to the internal Product teams with the capabilities to attend to the feedback
- You’ll learn the Pleo product deeply and support Pleo customers in making the most out of the Pleo offering.
Your colleagues say that you:
- Are resilient - you get it done and will stay with a task until it's resolved
- Are not hesitant and enjoy the puzzle of solving open-ended problems
- Are a great relationship builder - you can build credibility fast with a variety of stakeholders
- Don’t shy away from ambiguous situations and ask the right questions to untangle them
- Are a diffuser - always patient and kind, no matter what
- Have an eye for commonalities and streamlining - eager to automate wherever possible
Show me the benefits!
- Your own Pleo card (no more out-of-pocket spending!)
- Lunch is on us - with catering in our Lisbon office 🍜
- Private Health Insurance to ensure you’re fit of body and mind to do your best work
- Flexible work - we trust you! We're looking for someone who is happy to be in the office most of the time but there's always flexibility within this
- 25 days of holiday per year + your local public holidays
- Paid parental leave - we want to make sure that we're supportive of families and help you feel that you don't have to compromise your family due to work 👶
Why join us?
Working at Pleo means you're working on something very exciting: the future of work. Our mission is to help every company go beyond the books. Pleo itself means ‘more than you’d expect’, and it’s been the secret to our success over the last 8 years. So it’s only fitting that we’d pass this philosophy onto our customers to help them make the most of their finances.
We think company spending should be delegated to all employees and teams, that it should be as automated as possible, and that it should drive a culture of responsible spending. Finance teams shouldn’t be siloed from the rest of the organisation – they should work in unity with marketing, sales, IT and everyone else.
Speaking of working in unity, our values tell the story of how we work at Pleo. We have four core values, the first of which is ‘champion the customer’, which means we address real pain points that businesses face. Next up is ‘succeed as a team’, which highlights how our strength lies in our diversity and trust in each other. We also ‘make it happen’ by taking bold decisions and following through to deliver results. Last but not least, we ‘build to scale’, creating lasting solutions that address today’s challenges and anticipate tomorrow’s needs.
So, in a nutshell, that's Pleo. Today we are a 850+ team, from over 100 nations, sitting in our Copenhagen HQ, London, Stockholm, Berlin, Madrid, Montreal and Lisbon offices —and quite a few full-time remotes in 35 other countries! Being HQ'd out of Copenhagen means we're inspired by things like a good work-life balance. If you don't work in the office with us, we'll help you set up the best remote setup possible and make sure you still have time to connect with your team.
About your application
- Please submit your application in English; it’s our company language so you’ll be speaking lots of it if you join 💕
- We treat all candidates equally: If you are interested please apply through our application system - any correspondence should come from there! Our lovely support isn't able to pass on any calls/ emails our way - and this makes sure that the candidate experience is smooth and fair to everyone 😊
- We’re on a mission to make everyone feel valued at work. That’s only achievable if our team reflects the diversity of the world around us - and that starts with you, hitting apply, even if you are worried you might not tick all the boxes! We embrace and encourage people from all backgrounds to apply - regardless of race/ethnicity, colour, religion, nationality, gender, sex, sexual orientation, age, marital status, disability, neurodiversity, socio-economic status, culture or beliefs.
- When you submit an application we process your personal data as a data processor. Find out more about how your data is used in the FAQs section at the bottom of our jobs page.
Got any questions?
Read our FAQApply for this role
We’re looking for new friends, gifted minds, team players, restless talents and passionate problem solvers.
Some more roles for you...
And it doesn’t stop there. Why not have a browse at our other open roles in this department?
How Pleo hires
1
The first call(s)
Let’s get to know each other. We want to find out more about you, your motivations, and give you more information about the role.
2
The challenge
The task is deliberately open-ended and based on something you'll actually work on. There are no right or wrong answers here.
3
The team interview
Expect to share a (virtual) meeting room with two to three people you'll work with regularly if you get the job.
4
The final interview
A call with someone in leadership who’ll walk you through the big picture and chat about how your role will figure into that.
FAQ
This is a big decision for both of us. If you join us, we’ll spend a lot of time together working on some pretty cool things. That's why we've designed a hiring process that allows everyone to make the right choice. Read more about how we hire here.